Shipping Policies

Shopping Policy

Welcome to Aelora. Please read our Shopping Policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined below.

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1. Ordering

• All orders are subject to product availability.

• Once an order is placed, you will receive an order confirmation email at the email address provided at checkout.

• We reserve the right to cancel or refuse any order at our discretion, including orders with incorrect pricing or suspected fraud.

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2. Pricing & Payments

• All prices are listed in [Currency] and include applicable taxes unless otherwise stated.

• We accept the following payment methods: [Credit/Debit Cards, PayPal, Apple Pay, etc.]

• Payment must be completed in full before orders are processed and shipped.

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3. Shipping Policy

• We ship to [Countries/Regions you serve].

• Orders are typically processed within [4-10 Business days] after payment confirmation.

• Estimated delivery times:

• Standard Shipping: [4–10 Business days]

• Shipping costs are calculated at checkout and may vary based on location and order size.

• We are not responsible for delays caused by carriers, customs, or unforeseen circumstances.

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4. Returns & Refunds

• We accept returns within [14] days of delivery.

• Items must be unused, in original packaging, and in the same condition as received.

• Certain items are non-returnable, including [e.g., digital products, personalized items, hygiene products].

• Refunds will be processed to the original payment method within [7-10] business days after inspection.

• Return shipping costs are [customer’s responsibility / covered by us], unless the item is defective or incorrect.

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5. Exchanges

• Exchanges are subject to product availability.

• To request an exchange, please contact us at [Aelorashop@outlook.de] with your order number.

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6. Cancellations

• Orders can be canceled within [24 hours] of placement, provided they have not yet been shipped.

• Once an order has been shipped, it cannot be canceled and must follow the return process.

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7. Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect item, please contact us within [2 days] of delivery.

• Provide clear photos and your order number to help us resolve the issue quickly.

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8. Digital Products (If Applicable)

• All digital product sales are final and non-refundable once access or download has been provided.

• Unauthorized sharing or resale of digital products is strictly prohibited.

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9. Contact Information

If you have any questions about this Shopping Policy, please contact us:

Email: [Aelorashop@outlook.de]

Business Hours: [Mo-Fr: 8am-6pm]