Product safety and warranty policy


Product Safety & Warranty Policy



Last Updated: 17 December 2025


At Aelora, customer safety and satisfaction are very important to us. This Product Safety & Warranty Policy outlines important information regarding the safe use of our products and the warranty coverage we offer.

 

Product Safety Information

 

We are committed to offering products that meet applicable safety standards and regulations. To ensure safe use of our products, please review and follow all instructions, warnings, and guidelines provided with your purchase.



Customer Responsibilities


  • Use products only as intended and as described on our website or packaging
  • Follow all care, usage, and maintenance instructions
  • Keep products out of reach of children where applicable
  • Discontinue use immediately if a product appears damaged or defective


Failure to follow product instructions or misuse of products may result in damage, injury, or voided warranty coverage.



 

Warranty Coverage


Unless otherwise stated on the product page, [Your Store Name] offers a limited warranty covering manufacturing defects in materials and workmanship.


Warranty Period

 

  • Warranty coverage begins on the date of delivery
  • The standard warranty period is 14-30 days unless otherwise specified


 

What Is Covered

 

  • Manufacturing defects
  • Faulty materials or workmanship under normal use


 

What Is Not Covered

 

  • Normal wear and tear
  • Damage caused by misuse, abuse, neglect, or improper installation
  • Accidental damage or modifications
  • Damage caused by exposure to extreme conditions (heat, moisture, chemicals, etc.)
  • Issues caused by failure to follow care or usage instructions


 

 

 

Warranty Claims Process

 

If you believe your product is defective and eligible for warranty service, please contact us at:

  • Email: Aelorashop@outlook.de

 

Please include:

  • Order number
  • Description of the issue
  • Photos or videos showing the defect (if applicable)

Once reviewed, we may offer one of the following at our discretion:

  • Replacement product
  • Repair
  • Store credit
  • Refund (where applicable)

 

Product Recalls & Safety Notices

 

In the unlikely event of a product recall or safety notice, we will notify affected customers using the contact information provided at checkout and provide clear instructions on next steps.

 

 

Limitation of Liability

 

To the fullest extent permitted by law, Aelora shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.

This policy does not affect your statutory rights under applicable consumer protection laws.

 


Policy Updates

We reserve the right to update or modify this Product Safety & Warranty Policy at any time. Changes will be posted on this page with an updated “Last Updated” date.